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Form Fields not Displaying correctly in Intenet Explorer

Posted: May 28, 2018 at 2:44 am


Wes Davis

May 28, 2018 at 2:44 am

We are having an issue where we cannot type anything into the checkout fields in Internet Explorer 11 on Windows 10.

To replicate go here (using Internet Explorer 11 on Windows 10) and add 1 ticket https://www.parentshop.com.au/events/tough-conversations-adelaide-june-18-2018/

Head to the next page and try entering information into the form fields.

Many thanks for any help. Wes


Josh

  • Support Staff

May 29, 2018 at 9:12 am

Hi Wes,
The first thing to check is check for a theme/plugin conflict. Here’s how:

Log in to the site as admin using IE 11, then you install the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?

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Status: closed

Updated by  Josh 6 months, 2 weeks ago ago

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