Support

May 15, 2018 at 4:38 pm

Have you tested the form to see if your answers show up in the registration?

Can you post a link here to an event page of your site so we can investigate further?

May 16, 2018 at 9:31 am

Thanks for the link, this helps shed some light on what’s going on.

The reason the form data isn’t getting captured is because the same form fields (or as labeled in the Event Espresso admin, the Questions) are being reused in multiple question groups within the same registration form.

I’m afraid the forms system within Event Espresso 4 does not have the capability to reuse the same question across many different question groups when they’re included in the same question group.

The way forward will be to set up unique questions for use in each of the groups. So specifically, right now, there are multiple instances of an “Est. Date” question, and multiple instances of a “Family Name” question for each of these Question groups:
Rustic Centerpieces
12 x 36 Framed Sign Options
Round Serving Tray Options:
Canvas Pillow Design Options Side Two

You can add more questions and label them for the specific groups. For example these are all unique questions:
Est. Date for Rustic Centerpiece
Family Name for Rustic Centerpiece
Est. Date for Framed Sign
Family Name for Framed Sign
Est. Date for Serving Tray
Family Name for Serving Tray
Est. Date for Canvas Pillow
Family Name for Canvas Pillow

then assign each question to the matching question group, and remove the questions that were reused across many question groups.

Then the answers will be captured as expected.

May 16, 2018 at 11:31 am

The slowness of your site was actually discussed with Michelle back in March. This was the last reply I sent via email about this:

Our demo sites run PHP 7. You can check out some of our demo sites (and try testing a registration) and you’ll see how fast it can be. Here’s a link to one of the demo sites on demoee.org that has events set up for testing at the moment:
http://demoee.org/barnwoodworkshop/events/

With regards to other plugins, you can contact the developers of the other plugins to find out whether their software is compatible with PHP 7. It’d also be good to contact the developer of the theme for the same reason.

Updating to PHP 7 may be only part of the solution if the web server is overloaded and/or mis-configured. The server administrator may be able to check the server’s logs to find any bottlenecks that cause the slowdowns and may have some solutions from that end.

Please take a moment and check the performance of our demo site (you can start a registration for this event:
https://demoee.org/barnwoodworkshop/events/build-your-own-board-workshop/
)

The demo site is running on a very modestly priced hosting plan available from Digital Ocean. You wouldn’t necessarily need to get a Digital Ocean droplet to get a faster site, but a conversation with your host about getting the right server for your needs will help.

May 16, 2018 at 3:11 pm

It really does depend on the server with its capacity & resources, and configuration. The amount of info in the registration form might add a few milliseconds to the request.