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First Data Processing Error Message

Posted: February 1, 2019 at 10:21 am


TTB2018Fm

February 1, 2019 at 10:21 am

Starting today, users are getting an error message after the credit card processing screen and then says payment not finalized. Log file says Address Not verified under gateway response … but payment is going through and everything look correct in the Event Espresso registration and transaction record. Where is this error coming from?


Josh

  • Support Staff

February 1, 2019 at 10:26 am

Hi,

The error message sounds like it might be AVS-related. Can you log into your First Data Payeezy and check the AVS filter settings?

https://support.payeezy.com/hc/en-us/articles/203826929-How-do-I-setup-an-AVS-filter-in-First-Data-Payeezy-Gateway-Real-time-Payment-Manager-RPM-


TTB2018Fm

February 1, 2019 at 10:41 am

Is there a way to temporarily turn off the error message through Event Espresso so people will stop retrying their card over and over?


Josh

  • Support Staff

February 1, 2019 at 10:50 am

No because the error comes from First Data.


TTB2018Fm

February 1, 2019 at 1:42 pm

First Data needs the API response. Where do I find that information?


Tony

  • Support Staff

February 1, 2019 at 2:06 pm

If you go to Event Espresso -> Payment methods -> Logs

You’ll see the requests sent from Event Espresso and the responses from FirstData in the log entries there. Search for one with ‘Payeezy sale request Response’ and view the response there.

(Note to view the logs, you click on the ID number on the left, not the Transaction ID on the right)

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Status: closed

Updated by  Tony 2 months, 2 weeks ago ago

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