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First Data connection failure

Posted: March 22, 2021 at 2:55 pm


thinkbiglearnsmart

March 22, 2021 at 2:55 pm

Hello,

We’re using the First Data gateway and it’s been fine for quite a while, but today we’re seeing:

Status: FAILURE
Error: Could not connect.

When trying to pay with a credit card.

Event Espresso version: 3.1.37.18.P
WordPress version: WP 5.7


Tony

  • Support Staff

March 24, 2021 at 4:52 am

Hi there,

Within the First Data payment method is an option to enable debugging on sandbox, enable that and retest a payment. You would see a bunch of debugging code output to the page, add that here in a private reply and then disable debugging on the payment method again.

I’ll take a look and see if anything stands out from there.


thinkbiglearnsmart

March 24, 2021 at 10:08 am

This reply has been marked as private.


thinkbiglearnsmart

March 24, 2021 at 9:31 pm

The debugging revealed a port issue with our web host and a failure connect. Our host opened the necessary port and this is now resolved. Thanks!


Tony

  • Support Staff

March 25, 2021 at 3:35 am

Ah, great! I’m glad it helped.

Any further issues just let us know.

The support post ‘First Data connection failure’ is closed to new replies.

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Status: closed

Updated by  Tony 3 weeks ago ago

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