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thinkbiglearnsmart
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March 22, 2021 at 2:55 pm
Hello,
We’re using the First Data gateway and it’s been fine for quite a while, but today we’re seeing:
Status: FAILURE
Error: Could not connect.
When trying to pay with a credit card.
Event Espresso version: 3.1.37.18.P
WordPress version: WP 5.7
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Tony
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March 24, 2021 at 4:52 am
Hi there,
Within the First Data payment method is an option to enable debugging on sandbox, enable that and retest a payment. You would see a bunch of debugging code output to the page, add that here in a private reply and then disable debugging on the payment method again.
I’ll take a look and see if anything stands out from there.
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thinkbiglearnsmart
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March 24, 2021 at 10:08 am
This reply has been marked as private.
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thinkbiglearnsmart
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March 24, 2021 at 9:31 pm
The debugging revealed a port issue with our web host and a failure connect. Our host opened the necessary port and this is now resolved. Thanks!
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Tony
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March 25, 2021 at 3:35 am
Ah, great! I’m glad it helped.
Any further issues just let us know.
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