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Feature request

Posted: November 13, 2018 at 7:37 pm


laurian Horowitz

November 13, 2018 at 7:37 pm

1. Be able to schedule messages after a class for follow up and reminders down the line to repeat a class.
2. Allow students to log in to their own registration to cancel or transfer (with appropriate cancellation fees)
3. Make the contact field page more prominent rather than searching a registration


Tony

  • Support Staff

November 14, 2018 at 3:42 am

Hi there,

1. Be able to schedule messages after a class for follow up and reminders down the line to repeat a class.

We have this on our roadmap here:

https://trello.com/c/Xxx7bPbm/185-add-on-automated-event-followup-messages

If you’d like to add your vote and any comments to that card we use those during development.

2. Allow students to log in to their own registration to cancel or transfer (with appropriate cancellation fees)

We have a couple of request for this:

https://trello.com/c/9mmyirqF/100-cancel-registration-button-on-my-events-page
https://trello.com/c/6CkqCSFH/1-cancel-reschedule-option

However, we don’t currently have functionality for cancellation fees within EE so this will take some planning.

3. Make the contact field page more prominent rather than searching a registration

Can you provide more details on this, please?


laurian Horowitz

November 14, 2018 at 10:33 am

1. Is there an ETA for this? This is a huge reason why I’ve been looking at switching platforms.
2. Maybe this would be possible if students had to login to an account to manage their registration? I’d like to be able to set a 50% cancellation fee after x days.
3. I would like the contact list to be available on the left hand menu to use as as a crm basically. I want to also be able to add prospects, those who have not signed up for a class yet, but are interested in doing so. And I would also like to search by business/organization a person is associated with.


Tony

  • Support Staff

November 14, 2018 at 11:15 am

1. Is there an ETA for this? This is a huge reason why I’ve been looking at switching platforms.

Not currently, making sure EE4 is ready for WP5 forced us to move development time around.

2. Maybe this would be possible if students had to login to an account to manage their registration? I’d like to be able to set a 50% cancellation fee after x days.

As far as I am aware, the only way a registrant will be able to eventually cancel their registration is by logging in first, allowing just anyone to cancel their registration without logging in would likely be asking for abuse.

3. I would like the contact list to be available on the left hand menu to use as as a crm basically. I want to also be able to add prospects, those who have not signed up for a class yet, but are interested in doing so. And I would also like to search by business/organization a person is associated with.

EE wasn’t designed to be used as a ‘contact’ crm, contacts are linked to registrations and we don’t have an option to add just contacts as you’d then have contacts without registrations.

Additional parameters can be added to the contact list and then searched through, however, that’s going to take some custom development and based on the fact that you want to add contacts that aren’t registrations you’d need to store organization values with the contact itself, likely using custom fields.

In short, to change EE to be used as a crm in the way you are requesting is going to take a fair bit of customization.


SupercarDriver

November 22, 2018 at 7:33 am

Hi noticed the link to Trello to see feature requests but I haven’t signed up to vote. Allowing users to cancel registrations would be a great thing. Has it already been set up without the cancellation fee side of things?


Tony

  • Support Staff

November 22, 2018 at 7:54 am

No frontend cancellations of any kind have been set up for users on the front end as of yet.

The only method available is via the admin, meaning the user would need to contact the admin and have them cancel the registration for them.

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Updated by  Tony 2 weeks, 6 days ago ago

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