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Fatal Error with Upgrade

Posted: September 18, 2012 at 8:41 pm


Jeff Wright

September 18, 2012 at 8:41 pm

I had a fatal error occur seconds after upgrading. The website went down and the screen went white. I was able to rename the file and disable the plugin, but now when I try to activate it it says it cannot due to a fatal error.

Help please 🙂

Error Log below: PHP Fatal error: Failed opening required ‘/home2/kojolapo/public_html/medicinepath/wp-content/plugins/event-espresso/class/espresso_log.php’ (include_path=’.:/usr/lib64/php:/usr/lib/php:/usr/share/pear’) in /home2/kojolapo/public_html/medicinepath/wp-content/plugins/event-espresso/espresso.php on line 176

  • This topic was modified 8 years, 9 months ago by  Seth Shoultes. Reason: Moving to premium forums
  • This topic was modified 1 year, 3 months ago by  Garth.
  • This topic was modified 1 year, 3 months ago by  Garth.
  • This topic was modified 1 year, 3 months ago by  Garth.
  • This topic was modified 1 year, 3 months ago by  Seth Shoultes.


Jonathan Wilson

September 18, 2012 at 9:12 pm

Hello Jeff,

Please re-download and install the files.
One of the files didn’t get exported from the svn correctly or was corrupted. Seth exported everything again and the issue seems to be resolved. Sorry for the inconvenience.


Pat Shelly

September 26, 2012 at 1:29 pm

I am trying to update and I got the fatal error message too. I tried to re-download it and upload again, but now it says “Upload Failed”. What am I doing wrong?


Pat Shelly

September 26, 2012 at 1:30 pm

I am trying to update and I got the fatal error message too. I tried to re-download it and upload again, but now it says “Upload Failed”. What am I doing wrong?


Seth Shoultes

  • Support Staff

September 26, 2012 at 5:01 pm

@Pat you may have to upload the files via FTP, because your server may be limiting the file size of the uploads or possibly some other server error. If using FTP, you should remove the old folder.


Pat Shelly

September 28, 2012 at 8:45 am

Please provide specific information as to which files to replace/update via ftp. Would like to update our event espresso version while retaining all of our data (event, recurring events, etc.)


Pat Shelly

October 10, 2012 at 7:04 am

Please provide specific information as to which files to replace/update via ftp. Would like to update our event espresso version while retaining all of our data (event, recurring events, etc.)


Josh

  • Support Staff

October 10, 2012 at 11:59 am

Hi Pat,

It’s recommended to upload the entire plugin all at once after removing the old version. The event data is stored in the database, not within the plugin directory. When you update from one version to another, you’re replacing old plugin files with new plugin files. As a good practice, it’s best to make a backup of the database before updating a plugin. There is a database update script that is run when the plugin is updated, and in the very rare event that something goes wrong, the backup can be used to restore the data.
There is more information about backing up the database in the WordPress codex:
http://codex.wordpress.org/Backing_Up_Your_Database

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