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Fatal Error when viewing Registeration detail of any atandee

Posted: August 20, 2015 at 7:24 am


Donald Freeman

August 20, 2015 at 7:24 am

I am geting this error when viewing registration details from admin panel

Fatal error: Call to a member function attendee() on a non-object in /home/tpmdev/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php on line 1738


Tony

  • Support Staff

August 20, 2015 at 8:46 am

Hi Donald,

Which version number of Event Espresso are you running currently please?


Donald Freeman

August 20, 2015 at 9:07 am

4.8.2


Donald Freeman

August 20, 2015 at 9:14 am

some details looks fine but on some details its showing error. I dont know why then I updated the plugin to 4.8.4 and now when I am clicking on the veiw Registration details of any atandee its showing error on detail page

Contact Details

Fatal error: Call to a member function attendee() on a non-object in /home/tpmdev/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php on line 1738


Josh

  • Support Staff

August 20, 2015 at 10:34 am

Hi Donald,

Is this a case where the tables that handle Event Espresso data are getting moved from one site to another site?


Donald Freeman

August 25, 2015 at 4:01 am

Yes My site is placed on media temple and also I have setup is its staging site.


Donald Freeman

August 25, 2015 at 4:20 am

The Problem is only on live site and the registration data on live site is totally different from staging. problem is only that the I have 8 attandee in registration on live site only I can access the details of 5 attendess error is appearring on remianing three registartion’s details page in admin panel. You respose will be appreciated. Thanks


Tony

  • Support Staff

August 25, 2015 at 6:32 am

Hi Donald,

Did you move the site from staging to production with those 3 ‘broken’ registrations already created within staging?

It appears that the details relating to the contact for that registration are missing (or have been manually deleted), so we are checking if those registrations were made on the live site as it is now?


Donald Freeman

August 25, 2015 at 6:55 am

forget about the staging now the issue is only on live site. and I did’nt move any thing from staging to live.If you want to check .I can provide the login details of the live site that you can easily ditect the problem,


Tony

  • Support Staff

August 26, 2015 at 5:41 am

You can send log-in details using this form:

https://eventespresso.com/send-login-details/

However the reason you are getting that fatal is EE can not find the contact record that is linked to the registration, which would suggest that the site was moved, or somehow the contact has been deleted from the database (which is not something you can do easily within EE itself).

We need to find the cause, rather than the symptom so login details may not help.


Donald Freeman

August 26, 2015 at 8:52 am

I have sent you details kindly review it.


Tony

  • Support Staff

August 26, 2015 at 9:08 am

Hi Donald,

Can you check and resend those details please?

I’m getting incorrect password with the current details.


Donald Freeman

August 26, 2015 at 9:19 am

I have sent you again. Thanks for response.


Tony

  • Support Staff

August 26, 2015 at 11:15 am

Hi Donald,

The majority of your registration are within the trash, if you go to Event Espresso -> Registrations.

The few registrations you can see are missing the ‘Primary’ registrant (a group of 3 will have the first as the primary, visible by the * next to the name)

Have you been deleting registrations from EE? (or even directly through the database)


Donald Freeman

August 31, 2015 at 7:43 am

Thanks Tony issue is resoved now..

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Updated by  Donald Freeman 4 years, 2 months ago ago

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