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Fatal Error in "Event Overview" section

Posted: May 6, 2014 at 6:48 am


Donna Miller

May 6, 2014 at 6:48 am

We are having an issue with our Event Espresso, but only in the “Event Overview” section. We receive the following message when we try to view our events and attendees: Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 38400 bytes) in /data/25/3/133/112/3459764/user/3855805/htdocs/wp-content/plugins/gallery-plugin/bws_menu/bws_menu.php on line 387

Can you help with this?


Tony

  • Support Staff

May 6, 2014 at 7:19 am

Hi Donna,

What that error means is that WordPress has ran out of memory on the server.

The Event Overview section is used to pull all of your events and as such uses more memory. You currently have the default amount set 41943040 Bytes = 40 Megabytes

So you’ll need FTP access or access to something like cPanel so you can use the file manager there.

In the root of your site (or where-ever WordPress has been install) will be a file called wp-config.php

You’ll need to edit that file and add something like:

define( 'WP_MEMORY_LIMIT', '96M' );

Somewhere above the line:

/* That's all, stop editing! Happy blogging. */

More info is available here:

http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP


Donna Miller

May 6, 2014 at 8:31 am

Thank you for your help. That seems to have fixed it.

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