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Fatal Error after making changes to an event

Posted: April 10, 2020 at 10:30 am


Allen

April 10, 2020 at 10:30 am

I get a Fatal Error gray screen message quite often – seems to happen after making changes to an event, such as date or number of tickets available.

Wordpress sends me the following email, indicating EE is causing the error.

Each time it happens, I simply hit “back”, make all the changes again, then hit “update” – and it works fine.

Not sure what the problem is, maybe you can figure it out.

*****

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Event Espresso.

First, visit your website (https://superbilliardsexpo.com/) and check for any visible issues. Next, visit the page where the error was caught (https://superbilliardsexpo.com/wp-admin/post.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.3.2
Current theme: Hello Child (version 1.0)
Current plugin: Event Espresso (version 4.10.4.p)
PHP version 7.2.29-1+ubuntu16.04.1+deb.sury.org+1


Josh

  • Support Staff

April 10, 2020 at 10:53 am

Hi,

You’ll need to find the fatal error that’s logged so we can help further. If you’re not sure where to find the error log, you can contact your host for assistance with finding the error log.

The typical reason for a fatal error like this could be a plugin conflict, an error made in custom code, the server’s configuration, and/or a plugin conflict. The error message from the error log will usually provide a clue about which of the above is happening.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
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Status: publish

Updated by  Josh 1 month, 2 weeks ago ago

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