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False Decline?

Posted: August 22, 2013 at 2:13 pm


Greg Davis

August 22, 2013 at 2:13 pm

My client is seeing what we believe is a false “decline” on a customer payment via credit card. You can see in that Jenny Veit shows with a payment status of declined. However, when my client checked the Authorize.net reports there was no record of it being declined

Do you have situations where you record a payment as declined even if authorize.net does not?


Sidney Harrell

August 22, 2013 at 7:14 pm

There should be a record of the transaction in uploads/espresso/logs/espresso_log.txt. Can you look in there and find the transaction and see what response authorize.net sent?

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Updated by  Sidney Harrell 6 years, 3 months ago ago

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