Home Forums Event Espresso Premium False Decline?

False Decline?

Posted: August 22, 2013 at 2:13 pm

Greg Davis

August 22, 2013 at 2:13 pm

My client is seeing what we believe is a false “decline” on a customer payment via credit card. You can see in that Jenny Veit shows with a payment status of declined. However, when my client checked the reports there was no record of it being declined

Do you have situations where you record a payment as declined even if does not?

Sidney Harrell

August 22, 2013 at 7:14 pm

There should be a record of the transaction in uploads/espresso/logs/espresso_log.txt. Can you look in there and find the transaction and see what response sent?

The support post ‘False Decline?’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Sidney Harrell 6 years, 10 months ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!