Support

Home › Forums › Event Espresso Premium › False Decline?

False Decline?

Posted: August 22, 2013 at 2:13 pm

Viewing 1 reply thread


Greg Davis

August 22, 2013 at 2:13 pm

My client is seeing what we believe is a false “decline” on a customer payment via credit card. You can see in that Jenny Veit shows with a payment status of declined. However, when my client checked the Authorize.net reports there was no record of it being declined

Do you have situations where you record a payment as declined even if authorize.net does not?


Sidney Harrell

August 22, 2013 at 7:14 pm

There should be a record of the transaction in uploads/espresso/logs/espresso_log.txt. Can you look in there and find the transaction and see what response authorize.net sent?
Viewing 1 reply thread

The support post ‘False Decline?’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Sidney Harrell 11 years, 3 months ago ago

Topic Tags

Tagged: ,

Notifications

This topic is: not resolved
Event Espresso