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Sydney
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May 8, 2017 at 11:17 am
We are having intermittent problems and can not track the cause. It appears to be effecting 10% of our ticket sales attempts but we can not reproduce the error or determine its cause.
The kind of message we are getting from our customers is:
“having trouble finalising payment.
After opening Paypal and submitting payment I receive the following error message.
Fatal error: Class ‘EE_Processor_Base’ not found in /home/studioki/public_html/wp-content/plugins/event-espresso-core-reg/core/EE_Payment_Processor.core.php on line 16 “
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Josh
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May 8, 2017 at 12:36 pm
They would have seen that error message only if the site had Event Espresso 4.9.35.p. Have you updated to the current version of Event Espresso since then?
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Sydney
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May 8, 2017 at 1:13 pm
performed the update. Can not confirm it has not happened since then due to the intermittency.
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Josh
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May 8, 2017 at 1:31 pm
You should be able to confirm if your server logs PHP errors.
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