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"Failed Sending" Messages

Posted: March 4, 2018 at 4:36 pm


applyebp

March 4, 2018 at 4:36 pm

All emails failed sending with this error message:

‘Message was not executed successfully.
Messenger and Message Type were valid and active, but the messenger send method failed.
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.”

Please help.


Josh

  • Support Staff

March 5, 2018 at 11:38 am

Hi applyebp,

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

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Status: closed

Updated by  Josh 6 months, 3 weeks ago ago

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