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Failed Payments using Event Espresso

Posted: November 7, 2023 at 12:41 pm

Opus IVS

November 7, 2023 at 12:41 pm

Hi All,

I work for Opus IVS. We had a person in our web content manager job who decided to use Event Espresso with a WordPress site we created to collect payments from people who wanted to register and pay to attend our live training classes.

The person in the website content manager job left the company and her job was passed over to me. I have no idea how to configure or administer Event Espresso and I keep getting complaints from people telling me that they can’t make a payment and they’re getting an error. Can you please help me out here?

We’re losing out on money and I need to fix the problem. I keep getting complaints and emails from people who are asking why it’s not working.

The error people keep getting is here:

Can you please help me?

Thank you.

Opus IVS

November 7, 2023 at 12:44 pm

I almost forgot, this is the website that is giving us errors:


  • Support Staff

November 7, 2023 at 1:23 pm

Hi David, we replied to your support token request. We will follow up with you there.

Opus IVS

November 8, 2023 at 10:59 am

Hi Garth,

I don’t know Event Espresso at all. Where do I check for your response to my support token request? Can you tell me where I need to go to find your follow up to my request?


  • Support Staff

November 8, 2023 at 2:35 pm

Via email.

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