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Paul Babey
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December 24, 2014 at 6:27 pm
Hi,
The exported file has multi duplicate attendees. For example: I do have 14 attendees, ones I click export, and than check the file there are 34 line instead of 14. Some of them are like 3-4 lines with the same information. Is this a bug, or is there any way to fix that. We are planning to have 3000 attendees and if the system will duplicate or even 3-4 times the same attendees, this would be a huge post job to get rid of duplicates. Thanks
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Josh
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December 26, 2014 at 10:39 am
Hi Paul,
Can you let us know which version of Event Espresso you are using? Along with that, are the attendees where you see them on more then one line part of a group registration (where they bought more than one ticket?)
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Paul Babey
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December 30, 2014 at 11:11 pm
We are using the latest EE3 Version. No, it is all individual tickets, there are 14 individual tickets, but when you do exporting there are 34 line. For example: the last ticket uses for lines of the same information.
Thanks
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Josh
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December 31, 2014 at 8:45 am
Hi Paul,
I’m having trouble understanding what you mean by the last ticket uses for lines of the same information. Can someone from support staff take a look at the WordPress admin? If so, please send WordPress admin level log in credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
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Paul Babey
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January 10, 2015 at 10:01 am
Hi Josh,
It has something to do with the ticketing plugin. I made a screenshot of the exported file with the ticketing plugin activated, and as you can see there are 34 lines.
Here is the link:
https://www.dropbox.com/s/h0b07a7o2q4kxeq/Screenshot%202015-01-10%2010.50.26.png?dl=0
Now with the ticketing plugin deactivated, and as you can see it exported correct now. 14 attendees and 14 lines in the exporting file.
https://www.dropbox.com/s/h0b07a7o2q4kxeq/Screenshot%202015-01-10%2010.50.26.png?dl=0
I hope you’ve got the picture.
Thanks
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Paul Babey
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January 10, 2015 at 10:07 am
Sorry I put the wrong link.
Here is the correct link.
https://www.dropbox.com/s/ju1krk7cn1ks9t1/Screenshot%202015-01-10%2010.50.55.png?dl=0
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Dean
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January 12, 2015 at 12:39 am
Hi,
I ran a few tests on a development server and couldn’t replicate this issue.
What version of the Ticketing add on do you have installed please?
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Paul Babey
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January 12, 2015 at 6:01 pm
Ticketing system for Event Espresso
Version 2.2.0.p | By Event Espresso
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Dean
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January 13, 2015 at 3:55 am
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level, and FTP details are appreciated.
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Dean
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January 19, 2015 at 5:31 am
Hi,
Thanks for the login details. Using Adminer (now removed) I looked at the attendee data, but there was nothing there that showed any correlation between the affected attendees.
I think we need to troubleshoot to rule out any possible conflicts. Please can you disable all plugins except EE and see if the issue persists?
If it does NOT, then activate the plugins one by one checking the export issue each time.
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