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John Pratt
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November 1, 2012 at 8:08 pm
I’ve read all kinds of forum posts here about problems exporting event data and issues with 3.1.x. Right now we’re running 3.1.28P and when we export all events it comes out as csv that you have to rename to xls to view, and it contains no attendees (even though we have 36). We go to attendee reports, see all 36, click “export to excel”and again get an xls with the right columns but no attendees.
Does this feature work at all in 3.1.x? We need it now, waiting for 3.2 isn’t really an option. What can we do?
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John Pratt
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November 1, 2012 at 8:10 pm
I should mention in the xls we get just one row that says “no participant data has been collected”
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Dean
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November 2, 2012 at 12:49 am
Hi John,
The issue with the export data had to do with custom questions. This has been resolved. You should be getting a correct export. My Excel 2010 does throw a warning at me when I open the file but that’s just Excel being fussy and on clicking yes it opens perfectly fine.
Have you recently upgraded Event Espresso from an older version? If so which version?
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John Pratt
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November 3, 2012 at 7:07 pm
this doesn’t work at all – I get no entries. I do have custom questions, but I’m using the latest version of EE, and have upgraded to each release as they have come out.
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Dean
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November 5, 2012 at 2:49 am
Hi John,
I cannot replicate this issue locally.
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/contact/
Choose the “I am sending login info as requested” option and fill out the form
NOTE: login details need to be Admin level.
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Dean
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November 6, 2012 at 1:18 am
Hi John.
OK, I would advise you to roll back from 3.1.28 to 3.1.27 for a short while. Whilst I havent been able to pin down the exact issue here, there was a problem with 3.1.28 regarding the attendee database (which is why we rolled the version back) so it is highly probable that this is related.
Please also see this just in case https://eventespresso.com/topic/important-an-issue-with-3-1-28-please-read/
We are hoping to re-release 3.1.28 shortly, so I will make sure this is checked.
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