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Exporting data exports either incorrect data or some fields are empty

Posted: February 15, 2021 at 2:54 pm


Utah Worksite Wellness Council

February 15, 2021 at 2:54 pm

When we are exporting the list, it’s pulling in the wrong data in the attendee name field, or on some entries the name is missing. It’s listed in event espresso accurately, but not on the exported list. Any help on this issue would be appreciated, thanks!


Tony

  • Support Staff

February 16, 2021 at 3:10 am

Hi there,

Are you customizing the CSV output at all?

We have filters within EE that allow you to hook in and change the content of the CSV. If EE is displaying the correct values in the admin but not in the CSV then I’m guessing you have some code hooking into the filters which is getting tripped up somewhere.


Utah Worksite Wellness Council

February 16, 2021 at 10:05 am

No, we are not customizing the CSV output


Tony

  • Support Staff

February 16, 2021 at 10:24 am

Can I take a look at the export and see if anything stands out on the request?

For that I’ll need temp login details for the site which you can send using this form:

https://eventespresso.com/send-login-details/


Utah Worksite Wellness Council

February 17, 2021 at 3:38 pm

How can I send that – I don’t see anywhere to attach a file 🙂 thanks!


Utah Worksite Wellness Council

February 17, 2021 at 3:39 pm

oi, never mind that last post – I will send the login.


Utah Worksite Wellness Council

February 17, 2021 at 3:53 pm

This reply has been marked as private.


Tony

  • Support Staff

February 18, 2021 at 6:25 am

Hi there,

The problem here is you have custom questions with the same field names the system questions.

For example, on your registration form, you are asking for the system question ‘First Name’ and then a custom question ‘First Name’.

On the CSV both of those columns then have the same ‘key’ so the custom field is overriding the value of the system question that has already been set.

May I ask why you have both those values on the form? If you need them both you’ll need to edit the ‘Question Label (admin-only)’ field for the additional field so that it does not match what is used by the system questions. At a minimum, ‘First Name’, ‘Last Name’ and ‘Email Address’ can not be used by custom questions in the Question Label field.

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Updated by  Tony 1 week, 6 days ago ago

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