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Export not showing data fields – PLEASE help

Posted: October 3, 2014 at 7:50 am


Jacob Ballard

October 3, 2014 at 7:50 am

Hello, about 2 weeks ago everything worked fine, now when I export 2 weeks later the data fields are not exporting any info on the xls or csv. There is over 110 registrations and not sure how to fix this.

Thanks in advance for your help


Josh

  • Support Staff

October 3, 2014 at 10:39 am

Hi Jacob,

Is this the same site I looked at earlier this week? The reason I ask is because I was able to export the data from the event that you asked me to look at.


Jacob Ballard

October 3, 2014 at 11:19 am

Josh, yes same site. Name is the beer city beatdown


Josh

  • Support Staff

October 3, 2014 at 1:48 pm

Hi Jacob,

I checked on this and the attendee export is working as expected. Can you make sure that you’re logged in as an admin when you try the export?


Jacob Ballard

October 3, 2014 at 2:07 pm

None of the partner names, shirt sizes are populated. Can I send you an email of the a doc 2 weeks ago and a doc exported now.. Thanks


Jacob Ballard

October 3, 2014 at 2:12 pm

Here is the 2 exports, the first one, a few weeks back has all data, the new own is missing many fields. Thanks

*redacted*

  • This reply was modified 5 years, 1 month ago by  Josh. Reason: removed link to dropbox file


Josh

  • Support Staff

October 3, 2014 at 2:32 pm

Hi Jacob,

The export I downloaded from your site today did not have missing data fields. The new one you posted here (and I’m going to delete the link to help protect your customer’s privacy) looks like it’s been converted by Microsoft Excel. I can recommend downloading a new export file and either a) try again with MS Excel, and you’ll likely need to change the import settings. or b) use a different spreadsheet application.


Jacob Ballard

October 3, 2014 at 2:37 pm

Can you send me a screen shot of your download. I am using excel and google spreadsheets, both dont show the partner info. Thanks in advance and please advise


Josh

  • Support Staff

October 3, 2014 at 3:16 pm

Hi Jacob,

I think I see what’s going on here. Was the Roles and Permissions plugin installed between now and when the registration for this event started?

I may be able to get the data exported for you for this event, but I’ll need to install adminer to do it. Can you send FTP creds via the secure form on this contact page:

http://eventespresso.com/send-login-details/

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Status: closed

Updated by  Josh 5 years, 1 month ago ago

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