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Export CVS not loading completely – stops at 23%

Posted: April 5, 2019 at 11:40 am


Roberto Rubio

April 5, 2019 at 11:40 am

I need to export the CVS report of the people that had purchase tickets for the event. I selected the approved registers only and when i click on the export the filter cvs list, it just load the first couple rows and then will stop.


Josh

  • Support Staff

April 5, 2019 at 12:08 pm

Hi,

We received your request for priority support. I’ve emailed you and included a copy of that CSV report.


Roberto Rubio

April 5, 2019 at 12:45 pm

I got an email from Josh with the report. Thanks so much, but I still don’t know how to make this work…. thanks again


Roberto Rubio

April 8, 2019 at 7:19 am

Please, please i need to know how to do the export. One of the big events that is coming up ” T3R Elemento, Ramon Ayala y mas – Pleasanton Fairgrounds” the main artist just cancel his tour and we need to let the registers know about this new change and the refund process.


Josh

  • Support Staff

April 8, 2019 at 7:32 am

Hi,

I’ve added the following to your site’s wp-config.php file:

define('EE_USE_OLD_CSV_REPORT_CLASS', true);

What that will do is switch Event Espresso to use the older CSV class. When you go to get a registration list, you’ll click “Event Registrations CSV Report” and it will generate the report.


Roberto Rubio

April 8, 2019 at 7:39 am

Thank you so much, but this will work for now. how can i make it so it will filter the approved registrations only for next time?


Josh

  • Support Staff

April 8, 2019 at 7:41 am

You’ll probably need to move the site to another web sever because the newer CSV report class that includes the filtering isn’t going to work on that web server.


Roberto Rubio

April 8, 2019 at 10:01 am

Tell me what it needs to get done, and I can pass this over to my server manager. He can take a look and may be stay in the same server.

Thanks so much


Roberto Rubio

April 8, 2019 at 10:09 am

I have the site hosted in a Linode Server


Josh

  • Support Staff

April 8, 2019 at 8:08 pm

You can pass this on to your server manager:

When doing a filtered CSV report, admin-ajax.php returns 404 error
client denied by server configuration: *redacted*/wp-admin/admin-ajax.php, referer: https://www.boletosaqui.com/wp-admin/admin.php?page=espresso_batch...{querystring}

There may be some rate limiting or some limits on the query string length for the request that failed.


Roberto Rubio

April 9, 2019 at 10:44 am

The issue was solve by the Server Manager, he say that.. the ddos security was causing the problem.. so I have disabled it on the account.

*Now its working again


Roberto Rubio

April 9, 2019 at 10:45 am

Thank you Josh for you outstanding support and help!

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Status: closed

Updated by  Roberto Rubio 2 months, 1 week ago ago

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