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Expired Event in Cart

Posted: October 8, 2020 at 11:26 am


KIROS

October 8, 2020 at 11:26 am

Hello, As admin, when I add a ticket to my cart and go to cart, an old Expired event (from 5 years ago) is in cart every time, and I hope users are not seeing this. I delete the event from cart each time. How can I correct this issue? Thank you!


Tony

  • Support Staff

October 9, 2020 at 3:20 am

Hi there,

Where are you adding the event to the cart? On the front end?

I’ve just added a ticket from an event to the cart on your site and only saw that specific ticket in the cart so I don’t think users will be seeing this.


KIROS

October 9, 2020 at 10:15 am

This is on the frontend. I’m not “adding” the expired event to the cart. When I add a new event to the cart, the expired events are in the cart also, despite the fact that I’ve deleted them repeatedly, so I’d like to solve the issue.


Tony

  • Support Staff

October 9, 2020 at 1:15 pm

I understand you’re not adding the expired event to the cart, but I needed to know how you are adding your ‘new’ tickets into the cart.

Do you have any caching plugins enabled on the site?

If you go to {domain}/registration-cancelled/

Then go to {domain}/registration-checkout/?event_cart=view#checkout

(Go to both of those directly, not by clicking buttons on the site)

Do you see the old expired events still showing in the cart?

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Updated by  Tony 2 weeks, 3 days ago ago

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