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Excessive Processes on Hosting Account

Posted: March 5, 2020 at 5:48 pm


houston-electric

March 5, 2020 at 5:48 pm

We are experiencing excessive processes on our hosting account. This causes the site to experience serious performance issues to point it halts and causes other sites on the server to not load.

Screenshot: https://share.getcloudapp.com/7KuRP4QW

We diagnosed that it is EE. If we deactivate the plugin, the site works fine and the processes go back to normal.

It works on our dev site without a problem. We’ve moved the site twice on 2 different servers. We get the same result.

What is causing


houston-electric

March 5, 2020 at 7:13 pm

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houston-electric

March 5, 2020 at 7:15 pm

We’ve increased the memory limit to 64M.


houston-electric

March 5, 2020 at 8:31 pm

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Josh

  • Support Staff

March 6, 2020 at 8:36 am

Hi,

May I ask is the server that’s having problems a different type of hosting plan than the one that works fine? e.g. one is a shared hosting plan and the other one a VPS?


houston-electric

March 6, 2020 at 9:11 am

Both are on a VPS.

I had the website on the same server that we worked on. I just created a new
account. It still created the same multiple processes call.


houston-electric

March 6, 2020 at 9:17 am

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Josh

  • Support Staff

March 6, 2020 at 9:47 am

Is the summer-intern-program page a page that has any content generated by Event Espresso? If so, is there a shortcode or block provided by Event Espresso on that page?


houston-electric

March 6, 2020 at 10:30 am

No, no content or shortcode by Event Espresso on that page. Just text.


Josh

  • Support Staff

March 6, 2020 at 10:42 am

Your host mentioned:

When I visit /summer-intern-program it creates many POST requests back to itself so it’s definitely something in the site code/configuration doing this.

And this is causing Apache workers limit to be hit which is causing the slowdowns and connection issues.

Has it been investigated to find out what’s happening on that page that’s creating POST requests back to itself?


houston-electric

March 6, 2020 at 11:39 am

We had to take down the website because it was bringing the other sites on the server down, but looking at the beta site we setup I was able to see that the page is requesting itself once via DevTools.
Via Query Monitor, I was able to see that there are some EE hooks in use on that page though. Here is a screenshot. https://s3.amazonaws.com/tw-inlineimages/162507/0/0/eb67dc81e25f8057ad10716ed98f2a93.png


Josh

  • Support Staff

March 6, 2020 at 11:54 am

Event Espresso hooks will be available on every WP page request, just like every other page on the site. That wouldn’t explain why the page was creating POST requests back to itself.


houston-electric

March 6, 2020 at 11:54 am

We are working to move this to a different server, as a standalone account, so it won’t affect other websites.


houston-electric

March 7, 2020 at 9:53 am

We ended up copying the entire cPanel from our dev server into a new server account. It worked as it should.

We still do not know what the difference was in the server settings but this did the trick.


houston-electric

March 17, 2020 at 12:15 pm

As a follow-up, we found out that EE logging was turned on. This was causing the multiple processes to show and slowed the whole server down.

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