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Excel export problem

Posted: August 7, 2012 at 9:32 am


August 7, 2012 at 9:32 am


Checked the Excel export feature and the registered users with custom characters in their names like “á”, “é”, “í”, “ó”, “ú” are not written right.

For example, surnames like:

“Córdoba Álvarez” are written like: “Córdoba Álvarez”

Any idea to fix this?


Chris Reynolds

  • Support Staff

August 7, 2012 at 1:47 pm

This is an issue specifically with the .xls format — it doesn’t handle non-Latin characters very well (xls does not support UTF-8). In the next version (EE 3.2) we will be switching to .csv exclusively, which handles UTF-8 much better. In the meantime, it might be worth trying to open your export in OpenOffice if you are trying to do it in Excel.

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