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Exactly where is the Event Admin email being pulled from for notifications

Posted: March 9, 2016 at 4:49 pm


Linda Isarasakdi

March 9, 2016 at 4:49 pm

Everything is working well in our registration process and purchasing process, but we’re getting muddled with our notification/messaging process.

This question is focused on the Event Admin email.

When editing a Message Template, there’s a dropdown at the top from which to choose which Recipient template you’re editing – in many templates it’s Event Admin vs. Registrant.

Our question is: where does the system get the Event Admin email?

We thought it was coming from the WordPress administration email under Settings -> General, and then we thought it was coming from Your Information in EE… but we’re still getting some notifications going to an old address which had originally been in both those locations.

Now we’re thinking that maybe each event is using whatever admin email was in place at the time it was created…

Feeling lost in a lot of options πŸ™‚


Tony

  • Support Staff

March 10, 2016 at 1:39 am

Hi Linda,

I’ll try to help clarify things a little, the messages system is built to be really flexible because everyone wants to use it in different ways, so theres lots of options you can use, but don’t need to use if you don’t want to πŸ™‚

So first:

Now we’re thinking that maybe each event is using whatever admin email was in place at the time it was created…

That’s close but not quite.

By default each event uses the email address of user account that is set as the event author for that event. So in other words, EE uses the email address of the account that created the event (unless you changed the event author after the fact, in which case it uses whatever account you set)

So in this example – http://take.ms/wdVhP

I’m set as the event author, it will use whatever email address is set within my user profile on that site at the time of sending.

However pretty much everything within messages system can be changed to suit your setup so…

We thought it was coming from the WordPress administration email under Settings -> General,

Is that the address you would like EE to use? (That way you don’t need to worry about which account creates what or need to run through all the events changing the author?

We can guide you through how to change the messages to always use that email. You basically need to edit each ‘Event Admin’ context that is active (the link is blue in the messages list) and change the ‘To’ field from [EVENT_AUTHOR_EMAIL] to [CO_EMAIL]

So here is an example of the Registration Approved message default – http://take.ms/hDAZg

You’d change it to be – http://take.ms/o1nqP

You need to repeat that change for all message templates.

Feeling lost in a lot of options

We are here to help with any problems, mishaps and uncertainties you may with any of the options within Event Espresso. If your stuck or not quite sure what something does please do post up and we will help clarify the best we can πŸ™‚

The above is a fair amount to take in so if your unsure just let us know and we can help you work through it.


Linda Isarasakdi

March 10, 2016 at 5:24 am

That explains it very nicely, Tony, thanks!

I had some other questions, but let us straighten out this part first, and we’ll see if the other questions still apply πŸ™‚


Linda Isarasakdi

March 10, 2016 at 5:33 am

Just thought of a follow-up question on this topic:

Can we combine the two shortcodes and have a message emailed to two people at once, like this:

[EVENT_AUTHOR_EMAIL][CO_EMAIL]

And if so, is that syntax correct or would it need a comma between?

And, if multiple emails are possible, could we include a bare email address in the mix? Such as:

[EVENT_AUTHOR_EMAIL],[CO_EMAIL],linda@mydomain.com


Lorenzo Orlando Caum

  • Support Staff

March 10, 2016 at 7:28 am

Hello Linda,

Your second example with commas and no spacing in between are correct. I also recommend setting up a transaction email service if you are not currently using one:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Here is a step by step walkthrough for SendGrid:

https://gist.github.com/lorenzocaum/4677f472b012a5a88630


Lorenzo

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Updated by  Lorenzo Orlando Caum 3 years, 7 months ago ago

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