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Events Still showing as upcoming

Posted: June 3, 2020 at 7:47 am


dee4dogs

June 3, 2020 at 7:47 am

Hi

It’s basically the same problem as occurred here:
https://eventespresso.com/topic/sold-event-still-showing-as-upcoming/

If you visit this event:
https://www.dee4dogs.co.uk/courses/thursday-puppy-school-online/

It is showing as upcoming.

Yet in the event settings… there are 3 tickets sold. There is a limit of 3 tickets on each of the datetimes, and there is a limit of 3 tickets available as well.

Everything seems as normal, but it’s not automatically changing to Sold Out as thousands of other events have done.

Thanks


dee4dogs

June 3, 2020 at 7:49 am

We have the same issue with this event, but we’ve manually updated the status to Sold Out.

https://www.dee4dogs.co.uk/courses/friday-puppy-school-online/


Tony

  • Support Staff

June 3, 2020 at 7:51 am

Hi Dee,

Can you post a screenshot of that events Event Tickets & Datetimes section, please?

You can mark your post private so only EE support can view the screenshot if preferred.


dee4dogs

June 3, 2020 at 8:00 am

This reply has been marked as private.


dee4dogs

June 3, 2020 at 8:06 am

This reply has been marked as private.


Tony

  • Support Staff

June 3, 2020 at 12:59 pm

Hmm, strange. Both of those should indeed be setting themselves to sold out.

Did you ‘re-open’ either of those events at all? As in the event sold out and then had a cancelled registration that was then removed from the event etc.


dee4dogs

June 4, 2020 at 5:10 am

But on the front-end, they are showing sold out.

It’s just on the back-end Events Overview page that they’re showing as Upcoming.


Tony

  • Support Staff

June 4, 2020 at 5:22 am

May I ask, in which location in admin are they showing upcoming?

Can you add a screenshot showing that, please?


dee4dogs

June 4, 2020 at 5:34 am

This reply has been marked as private.


Tony

  • Support Staff

June 8, 2020 at 5:23 am

Hmm, unfortunately, I can’t reproduce this.

I’ve duplicated your event set up and each time I register onto the event it correctly switches to sold out.

Did you manually add this user to the event or was it a ‘normal’ registration (front end)?

Which payment method was used on the transaction?

If you view the registration for that event, then look at its EE Transaction. Under the ‘Transaction Items’ there’s a ‘View additional transaction session details’ link, click on that, what does it show?


dee4dogs

June 10, 2020 at 5:18 am

It still seems to be happening.
This event started last night (and tickets are no longer available), yet on the frontpage, its still showing as “Upcoming” and in the admin backend it’s still showing as “Upcoming”.

https://www.dee4dogs.co.uk/courses/tuesday-puppy-school-online-2/

The ticket sales have ended (the event did not sell out), and yet it still shows as Upcoming.

Yet it’s not displayed in the widget in the side bar (this is correct).
Nor on the calendar (this is also correct).

I’m very confused.


dee4dogs

June 10, 2020 at 5:25 am

Happy to provide you with admin login details if that’s helpful?


Tony

  • Support Staff

June 10, 2020 at 6:24 am

The ‘Upcoming’ status isn’t based on ticket sales, its based on the datetimes.

As the event above has datetimes in the future, those datetimes are ‘upcoming’ meaning so is the event.

The event will be ‘activate’ when today’s date is between a datetimes Event Start and Event End dates/times, after that if there are no more upcoming datetimes the event is expired but if there are more upcoming datetimes the event is expected to remain as ‘upcoming’.

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Updated by  Tony 4 weeks, 1 day ago ago

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