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Events Showing Sold Out

Posted: November 19, 2024 at 7:59 am

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mpurse

November 19, 2024 at 7:59 am

We are having to at least twice a day reset ticket counts. Events are showing as sold out even though they are not and even ‘reserve’ tickets are actually under the ticket capacity.


Garth

  • Support Staff

    •

November 19, 2024 at 11:14 am

Hi Michelle,

A couple helpful related articles:

– https://support.eventespresso.com/article/611-registration-time-limit-session-lifespan
– https://support.eventespresso.com/article/594-event-sold-out-expired

Can you send me a link to your event(s) of this occurring and include a screenshot of the event editor showing the sold/reserved counts?
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