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maccore2
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September 8, 2017 at 1:38 pm
I have E4 installed on a WP 4.8.1 with the Divi theme installed. When i try to browse to wp-admin and go to Event Espresso>Events page, i get a 500 error. All other pages, like Registrations, Transactions, Pricing, Venues – all work fine. Its only the event management page that throws an error.
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Josh
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September 8, 2017 at 1:48 pm
Hi there,
Can you try the troubleshooting steps outlined here:
https://eventespresso.com/wiki/troubleshooting-checklist/
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maccore2
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September 8, 2017 at 2:04 pm
Hey John, thanks in advance for the help.
Yes, I have tried many of the items in that post:
1. EE4 version – 4.9.38
2. This is happening logged into wp-admin console, not on the site itself. I have tried switching to default WP theme (which I don’t believe has any affect on the admin console, but maybe I’m wrong), and the 500 still occurs when I click Events.
3. Disabled all plugins except EE, and error still occurs.
4. Not seeing any JS error from Admin Home page and navigating to EventEspresso>Events. Only shows 500 error. No other information.
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Josh
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September 8, 2017 at 3:10 pm
Have you tried bumping up the WordPress PHP memory limit?
You can increase the amount of memory available for WordPress by following this guide:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can use an [FTP client][1] and [a text editor][2] to edit the site’s wp-config.php file:
[1]: http://codex.wordpress.org/FTP_Clients
[2]: http://codex.wordpress.org/Editing_Files#Acceptable_External_Editors
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maccore2
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September 11, 2017 at 12:03 pm
I had not tried bumping up the memory, but did resolve by doing the following: Connected via FTP to WP root, and went in and manually deleted the EE4 folder under plugins. I then logged into the admin console and re-uploaded the EE4 latest version and activated. The Events page is now working again.
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