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Events not showing in App

Posted: September 27, 2012 at 6:28 pm


Luke

September 27, 2012 at 6:28 pm

I scanned the other forums regarding this issue, but didn’t find anything that solved my issue.

I can login in the app (iPhone on iOS 6), but I don’t see any events. The espresso-services is in the root directory with permisisons set to 755. As near as I can tell, everything is setup how it ought to be, but no dice when I login.

*As an aside, I would love to be able to check people in without using a QR code (similar to the Eventbrite Entry app). That would be a must-have feature in my book.

  • This topic was modified 8 years, 7 months ago by  Luke.


Seth Shoultes

  • Support Staff

September 27, 2012 at 6:34 pm

Are you using the latest versions of the app and the espresso-services files?

After selecting an event from within the app, you can view a list of attendees, as well as search for attendees by clicking the magnifying glass icon in the top right corner of the scanner.


Luke

September 27, 2012 at 6:36 pm

I downloaded and installed both the app and the espresso-services this afternoon, so I assume they are up to date.

*Thanks, I suppose I should wait until the app is working to comment on functionality, eh?


Seth Shoultes

  • Support Staff

September 27, 2012 at 6:45 pm

Sometimes the events won’t show up if there is an extra space output in the header if your theme’s html output. It breaks the XML output that the app sees.


Luke

September 27, 2012 at 7:04 pm

Alright, I’m a bit of a rookie when it comes to things like this. How would I go about identifying if that is indeed the issue, and if so, how would I repair it?


Seth Shoultes

  • Support Staff

September 27, 2012 at 7:59 pm

What the address to the website? I can look really quick.


Luke

September 27, 2012 at 8:27 pm

http://www.NorthwoodStudentLife.com


Sports Marketing Forum

September 28, 2012 at 5:07 am

hi seth I have the very same issue. Can you check our site? http://sportsmarketingforum.org/definitiva
thx!


Seth Shoultes

  • Support Staff

September 28, 2012 at 10:53 am

Not really seeing anything on either site.

I can try to have our iOS developer look into the issue. Please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.

  • This reply was modified 8 years, 7 months ago by  Seth Shoultes. Reason: Spelling fix


Martin Mair

September 28, 2012 at 12:06 pm

Same Issue here – tested on iOS & Android.


Sports Marketing Forum

September 29, 2012 at 3:53 pm

thx. you have mine yet


Sports Marketing Forum

October 1, 2012 at 3:50 am

Hi all, I can see my events after installed this API as instructed here. https://eventespresso.com/topic/update-mobile-app-api/#post-19079
thx


Martin Mair

October 2, 2012 at 7:45 am

Thx – it’s working now 🙂

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