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Erica Lange
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March 9, 2015 at 8:46 pm
On 03/08/15 I updated my events espresso to the most current. after doing this It is discovered that at least 5 events no longer exist in the application (front or back end) The reason I say at least 5 is because I have a list of people who purchased tickets for these events that are now listed as having purchased a ticket for “no associated event”. there may be more that were created but did not have attendees. Is there a way besides restoring my whole site to retrieve this lost info, or just restoring a portion of the info? why would this have happened?
WordPress Version:
4.1.1
PHP Version:
5.4.28
MySQL Version:
5.5.40
Event Espresso Version:
4.6.14.p
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Tony
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March 10, 2015 at 5:32 am
Hi Dana,
So you have a backup from before the update?
Do you know which version number you upgraded from? You can find this within Event Espresso -> Maintenance -> System Information.
Under ‘ee_activation_history’ you’ll find a list of the version you have activated.
Have you made any customisations to Event Espresso?
Would it be possible for you to send me a copy of the database so I can install it locally, run migrations and see if I can see any reason for this?
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Erica Lange
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March 10, 2015 at 9:51 am
Tony,
We upgraded from 4.6.12p. Since I didn’t develop our site, I only maintain it, I’m unsure of customizations. Please provide file path the database you are requesting should be so I can send you the database as I’m not as I’m not sure which directory
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Tony
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March 10, 2015 at 10:13 am
Hmm, that’s strange, there are no migrations from 4.6.12 to .14 within EE core.
Please provide file path the database you are requesting should be so I can send you the database as I’m not as I’m not sure which directory
The database wouldn’t be stored within a directory (unless a plugin is doing this) I assumed you already had a backup as you mentioned restoring the site.
However rather than sending a database backup would it be possible for me to take a look at the Event Espresso admin area? I’d like to investigate this a some more.
If so can you send temporary login details using this form:
https://eventespresso.com/send-login-details/
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Erica Lange
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March 11, 2015 at 12:15 pm
No update yet?
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Tony
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March 11, 2015 at 12:43 pm
Hi Dana,
I’ve been looking into this but I can’t see any reason for those events to have disappeared, I have created a ticket for some developer feedback and will update shortly.
I did notice the site is running on 40MB of memory which is rather low, this can be fixed by adding something like this:
define( 'WP_MEMORY_LIMIT', '96M' );
To you wp-config.php file above the comment:
/* That’s all, stop editing! Happy blogging. */
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