Posted: February 14, 2015 at 12:36 pm
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First here is what I am running on my site w/a link: WordPress Version:4.1 This is a new install and I’m new to Event Espresso. I like what I see so far but I’ve read all the documentation, searched the forums, and can’t find something that helps with with what I’m trying to do. I’ve created, deleted, created again different events to see how they look on my site but I’m not happy with what it is doing. Can someone help? BTW, I don’t know anything about writing code so everything I’ll be doing will be by what I see on the screen. Now, I teach a specific course (you see the subject on the website) and I teach one class (same subject, time periods, and price breakdown) 2-3 times a week. I limit the number of students to 15/class. I also end registration for the course 3 days prior to the course. The different prices are offered for EVERY seat in the class. Here is the breakdown: Standard Price $79 What I have done so far: Single Event/Single Date: I created a single event for one date. I put a MAX QTY of seats at 15. I also put a MAX # of the above tickets at 15. I put each of the tickets available to be purchased at 15 as I am not limiting the number of each of the above from going to the class. I could have 15 Standard Price students or 15 Wounded Warrior students. I could also have 5 Standard, 3 Educator, 2 Wounded Warrior, and 8 Military/LE students. Each would be no more than 15/class. After publishing the event I went to the calendar and the event said there were a total of 60 seats available for the class…NO! There are only 15 seats available for this event but it added up the total # of tickets available and listed that on the event summary when you hover over it in the calendar. Did I do something wrong? If not, any suggestions on how this could be resolved? Single Event/Multiple Class Dates: I did the same as above but entered several dates for the class under that one event. I didn’t try to register but each date again showed that there were 60 tickets available for the class. If I change the # of tickets for each of the ticket pricing to the possible number of students (ie. 5 total classes x 15 students/class = 75 students x 4 different tickets = 300 seats) it lists 300 seats available for EACH class. I really feel I’m doing something wrong and it is a simple fix but I can’t test it out because my registration page doesn’t come up when I try to register for a course. It is just a blank white page. Can anyone help? Erick |
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Hi Erick, The Calendar uses the ticket qty for the available spaces which will not work for how you need to set up your events, I would recommend disabling the attendee numbers on the Calendar (Event Espresso -> Calendar -> Advanced Settings -> Display Attendee Limits) as each tickets qty is being added to a total for the attendees which is why you got 60. Lets start with a single datetime event to get used to how Event Espresso works. So each class can hold a maximum of 15 attendees and has a possible 4 ticket types: Standard Price $79 You can have any combination of sales from all of those tickets. So in this case, we use the datetime limit for the attendee limit. Create a new event with a single datetime, in this example the event is on 31st March. Then create the 4 ticket types above. By default all of those tickets will apply to that single datetime, meaning the Sold values for all of those tickets, apply to the sold value for the datetime. The ticket qty in this case wont matter, as once the datetime sells out, all of those tickets will be unavailable. However it will be displayed within the ticket selector, so you may prefer to set them all to 15. You should end up with something like this :- http://take.ms/i1Mvp Change the ‘Maximum number of tickets allowed per order for this event’ setting to matched the amount of tickets you can purchase in one registration, I’m guessing all spaces for the class could be booked by one person, so set this to 15 :- http://take.ms/vOwor Now view the event to see the ticket selector :- http://take.ms/5Fsig This is a single datetime event, you can select any qty of tickets from any type of ticket. For example, if I register for 10 standard tickets, those sales apply to the datetime limit, and the ticket qty limit :- http://take.ms/m5DOj Now I can only select a ticket qty of 5 for any ticket type (as there are only 5 spaces available) – http://take.ms/3rDEb One those are tkaen, then event is sold out :- http://take.ms/34SbL Front end view – http://take.ms/Bmx8y A multi datetime event works in a similar way, only you create datetime, then you need to create a new set of tickets for each datetime. They can be named the same but then it gets confusing for you attendees, here is an example: Admin – http://take.ms/jshix For your event setup you’ll likey find creating a new single datetime event for each instance of the event will work better for yourselves.
There are many reasons this can happen, I ran a registration and didn’t run into this, is it still happening for yourself? |
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Thanks. I ended up setting up an event for a singe date/time and then duplicating it. I wish I could figure out how to make my page look like the pictures you linked above. I did fix he white page issue. I had to re-install wordpress and that cleared what ever problem there was. |
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For the infamous WP white screen of death, this helps: |
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Thanks Sidney. It fixed itself when I re-installed WordPress. I found 3 users set up as admin the other day, god only knows who they were. My site was doing funny things and 2 plugins weren’t working right. I also did a search on google & yahoo and the tag said I sold cheap air jordan shoes now. So it became panic mode and that is when I looked at EE4. As far as the listing of # of tickets, I would love for the calendar to list Registrations/Seats = # of registrations/seats left for that event. Is that an easy thing to do? |
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Hi, The calendar can indeed show available seats / max number of seats. Go to the Calendar menu item in the EE menu and then click the Advanced Settings tab. Then scroll down and change the “Display Attendee Limits” setting to Yes. Make sure you save the settings (top right of the page) and it will now show that info in the tooltip popup on the calendar. |
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Dean, thanks for the info. Someone else told me the same thing. I have it on yes now. That isn’t what I was trying to accomplish. I have a class with a max number of students being 15. I over different levels of pricing for the tickets but at each level someone could purchase all 15 seats. That means the max# of tickets for each price level is 15. The system adds all those tickets up as the number available for the course (ie: 5 different prices x 15 = 75). So when a customer hovers over the event in the calendar the pop up description says, if there are 5 registrations, Registrations/spaces – 5/75. I would prefer it read as Registrations/spaces – 5/15 since there are really only 15 spaces available for that event. http://7foxtrot.com/schedule/ |
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Currently the Calendar considers all available spaces across all tickets, this will not work for your events as you use multiple ticket types. Currently you can not use the Calendars available seats feature with your event set up. I have created a ticket for some feedback from the developers on this. |
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Thanks Tony. I understand that I can’t use it to get the look I want but I do like the fact someone can have an immediate feed back of the number of seats that are actually still available for a class not the max number of tickets. I know the system, which I really love so far, won’t allow someone to by 15 of all 5 different ticket prices but if I put myself in my customers shoes I would like to know how many are actually left for the course. I have one Coupon ticket that I list (Free Ticket since they have purchased a Groupon and paid through there) that I limit the number in one class so the option of changing an individual ticket qty available is terrific. Wish I had found this plugin about a year ago. |
I agree this is useful to the attendee. The problem is that different event set ups use different limit features, some users use Datetime limits for their events (like yourself) others don’t use Datetime limits at all and use Ticket limits and then again others use both. Currently the Calendar attendee limit is setup up for ticket limits and assumes that each ticket can sell out fully which is why it gives you those numbers. We will need to somehow provide a way to either allow the user to select which ticket limit to use, or calculate the limit using all available limits that are set (this also means more queries to the database, which can cause problems on some hosts). Until we can add either of those options, I would recommend disabling that feature as it will likely cause some confusion for your attendees.
I’m glad Event Espresso is working well for you 🙂 |
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