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Events don't register users

Posted: March 25, 2013 at 8:00 pm

Sarah Tenney

March 25, 2013 at 8:00 pm

Hey all,
Need some help with this one….

When a user tries to register for an event, any event, the site skips confirmation pages etc and defaults back to url/events . The user isn’t entered into the attendees, there’s no emails sent and we can’t trace the problem.

For example, take a look at:
Notice that signing up for this event returns the user to: likewise, registering for the event at /events/ also reloads the page and no users has been added to either event.

  • WP 3.5.1 EE
  • EE Groups 1.5.2
  • EE -MailChimp 1.0.4
  • EE – Members 1.9.6
  • EE – Multi event 1.0.4
  • EE – Permissions 1.5.3
  • EE – Recurring 1.5.3
  • EE – Social 1.1.4
  • EE – Ticketing 2.0.9

Also, the various EE java scripts are hammering our server pretty hard. Any suggestions for how to make EE less memory intensive would be great. But primarily, we need to get the registration going.

Thanks guys,
~ Aaron


  • Support Staff

March 25, 2013 at 9:09 pm

Hi Aaron,

Only install and activate the add-ons that you actually need (in case you really aren’t using some of them). That will help cut down on what you’re asking the server to process. E.g., I don’t know you process, but if you’re not using the Permissions add-on (using only one user level) I’d recommend disabling it so you don’t confuse the system.

Make sure your system pages (registration, confirmation, thank you, transactions, etc.) are all published not password protected. Make sure that the system shortcodes are on different pages and correctly assigned in the Event Espresso General Settings.

In your Event Espresso settings did you select to skip the confirmation page?

Sarah Tenney

March 26, 2013 at 1:45 pm

Hi Garth,

Thanks for helping out, it’s much appreciated!


I’ve disabled everything except the core tools they need: EE, Multi Registration and Recurring Events. This leaves only the three plugins running, so hopefully that wil make debugging easier.


We might be on to something here.
THe primary events page had a single event short code in it. I’ve replaced that short code with [ESPRESSO_EVENTS] but it won’t render. I’ve put it the wysiwyg edited and html editor. Thoughts?

Plugin Settings

I went over the settings again, skipping confirmation is disabled, it should be asking. Even if it were being skipped the users are still not being added to the DB.

Other stuff

I found a few folks with similar problems who had strange rewrite rules in their .htaccess file. I’ve doubled checked ours and while it’s a Multisite install, and therefore a longer and more complex .htaccess, nothing seems out of the ordinary.

Seems like the problem is the short code, is there a reason why it wouldn’t render when other EE codes do?
~ Aaron

Sarah Tenney

March 26, 2013 at 1:54 pm

The “Enter Information Below” is being generated by Visual Form Builder, after the [ESPRESSO_EVENTS] tag wouldn’t render I thought I’d see if any shortcodes work, and indeed they all do except EE’s.
~ Aaron


  • Support Staff

March 26, 2013 at 3:51 pm

Hi Aaron,

There are a few things that can make the [ESPRESSO_EVENTS] shortcode not process.

Sometimes it’s a theme or plugin conflict, but it can also be an issue where the WordPress URL and Site URL do not match. Can you check those in the general WP settings?

You can also try deactivating any non-EE plugins and temporarily switch to another WP theme.

Also, can you try creating a new page, place [ESPRESSO_EVENTS] on it, and make this page the main events page?

With the JavaScript issue, you can reduce the amount of JavaScript files served by using a plugin like Better WordPress Minify.

Sarah Tenney

March 26, 2013 at 4:31 pm

Hi Josh,

Thanks for the quick reply!

To the URL stuff, it’s a multisite install so I’m fairly sure that the domain settings are accurate. I did check the wp-config file entries on URL and the domain management tool from WPMU and all seems well.

Deactivating plugins will be tricky as this is a live and very active site. The theme is a twenty 11 child theme and checks out. I’ll clone the site to a local dev and give that a go, but my feeling is the theme isn’t the problem. Likewise, until whatever/whoever broke things EE worked with all the currently installed plugins.

I’ll give the new page a try as well as the minify and get back to you.

~ Aaron

Sarah Tenney

March 26, 2013 at 5:02 pm

The New page displays the same [ESPRESSO_EVENTS] as the original. So that was a no go.
I’ll try other plugins. Is there a list anywhere of known incompatibilities?
~ Aaron


  • Support Staff

March 27, 2013 at 7:32 am

Hi Aaron,

Which page is set to be the main registration page right now?

Since you mention that this is a multisite installation, I should ask whether Event Espresso is network activated or activated per site. Event Espresso needs to be activated per individual site, not network activated.

Also, is the custom post types feature in Event Espresso>Template settings turned off? The custom post types feature reserves the /events slug, but that would only come into effect if the option is enabled.

You can find a list of known incompatibilities in our documentation here:

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