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Events and event tickets out of order

Posted: September 2, 2023 at 8:33 pm

Viewing 7 reply threads


lauriedougherty

September 2, 2023 at 8:33 pm

I have an event with multiple dates and multiple tickets. On the back end they are in date order. On the front end they are not. How do I fix this? Thanks. Here is the link to the page.
https://dougherty-inc.com/events/facilitating-group-participation-blended-learning-7-week-program/


Rio

  • Support Staff

September 3, 2023 at 10:40 pm

Can you give us screenshot on what is in your backend?

Can you do this, then update order then click save?
https://monosnap.com/file/mtcGDbHyiEcXiIVLY37vbURiMWq4ca

thanks.


lauriedougherty

September 4, 2023 at 5:40 am

They are still out of date order, both in the event listing at the top of my page and the ticket listing at the bottom. They are in the order in which I added them to the page, not date order. Is there something else I can try?
THanks.


lauriedougherty

September 4, 2023 at 5:42 am

here are the links to the screen shots.
http://dougherty-inc.com/wp-content/uploads/2023/09/Screenshot-2023-09-04-at-7.39.59-AM.png

http://dougherty-inc.com/wp-content/uploads/2023/09/Screenshot-2023-09-04-at-7.39.48-AM.png


Tony

  • Support Staff

September 4, 2023 at 8:59 am

IN this screenshot:

https://dougherty-inc.com/wp-content/uploads/2023/09/Screenshot-2023-09-04-at-7.39.48-AM.png

Click the ‘Set custom tickets order’ button and a modal should pop up with the tickets displayed.

Drag and drop the order to be what you need there and click save.

Does it update then?


lauriedougherty

September 4, 2023 at 2:23 pm

Yes – that worked on the ticket portion. Is there a way to re-order the event dates that are on the top of this page? https://dougherty-inc.com/events/facilitating-group-participation-blended-learning-7-week-program/

Should be October, Dec and then February – thanks!


lauriedougherty

September 4, 2023 at 2:24 pm

UPDATE – I tried the same thing for the “events” and it worked. I’m all good now. Thanks! Have a great day.


Tony

  • Support Staff

September 5, 2023 at 5:54 am

Awesome! I’m glad you figured it out.

Ill mark this thread resolved, any further issues/questions just let us know.

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