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EventEspresso plug in is gone after GDPR

Posted: May 20, 2018 at 5:41 am


PaxTerraMusica

May 20, 2018 at 5:41 am

Hi,

we have a big problem. After the GDPR update our EventEspresso is gone in our WP Dashboard. It also is no longer listed in our plug-ins.
We have tried to re-install the EventEspresso Plug-in but it came back with “folder already exists”.

How do we re-activate the plug-in? How do we secure our already sold ticked data?
I really hope the is an easy and quick solution.


Seth Shoultes

  • Support Staff

May 20, 2018 at 7:24 am

Hi there,

If you have FTP access to the server, please try deleting the Event Espresso plugin, then reinstalling. If that doesn’t work, then we can give you access to an earlier version of the plugin to install.


PaxTerraMusica

May 20, 2018 at 9:11 am

But wouldn’t that delete all the old messages and ticket sells?


Tony

  • Support Staff

May 20, 2018 at 2:07 pm

No, none of your event data is stored in the plugins files, it’s all in the database.

You’ll need to remove the ‘event-espresso-core-reg’ directory inside wp-content/plugins/

Then reinstall Event Espresso.

If you prefer you can make a database backup before moving forward.


PaxTerraMusica

May 21, 2018 at 5:02 pm

Yes it work perfectly. Thank you very much!

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Status: closed

Updated by  PaxTerraMusica 1 year, 6 months ago ago

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