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EventEspresso keeps crashing server after updating from v4.9.45 to v4.9.57.p

Posted: February 24, 2018 at 10:35 am


Young

February 24, 2018 at 10:35 am

We’ve tried to update EventEspresso numerous times now, and each time, the server crashes. No error messages. Just a completely blank white pages. We’ve had to restore our servers 5 times. Any idea what could be causing the crash?


Tony

  • Support Staff

February 26, 2018 at 1:58 am

Hi there,

A blank screen normally means there is a fatal error being thrown and your server is set not to dispaly errors (which is correct on a live/production site).

In your hosts control panel they usually provide a section you can use to view any errors being thrown on the site, can you take a look and see if you can see the error logs, then find any errors from EE and post them here?


Young

February 26, 2018 at 12:20 pm

Hi Tony,

Thanks for your assistance.

I checked my error logs from that day.

None of the error logs I’m seeing appear to be related to EE in any way.

Any suggestions?


Tony

  • Support Staff

February 26, 2018 at 1:13 pm

If you’d like to send the error log over I’ll take a look, you can send a copy to support[at]eventespresso.com

If you enable WP_Debug on the site, we have a snippet for that here:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

You add that to your sites wp-config.php file.

Then activate the latest version of Event Espresso so that the error are logged into that file I’ll take a look there. Without the error we don’t know what the problem is, it could be a conflict with another plugin or something on the server so we need to narrow it down some.

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Status: closed

Updated by  Tony 3 months, 3 weeks ago ago

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