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Event Venue details showing in preview but not live

Posted: March 8, 2019 at 8:15 am

March 8, 2019 at 8:15 am

The map image I placed in the venue is showing up in preview ( )
But not showing up on live /not logged into wordpress ( )
Thoughts ? I would like to have an additional venue next to the map of the convention center and can do that within the empty space under the venue (not sure the name for that entry field)


  • Support Staff

March 8, 2019 at 8:17 am

Hi there,

Rather than a screeshot can you add a link to the page so we can view the code?

Have you added a Google Maps API key to the site and enabled billing on the Google account the API key is for?

Google Maps is no longer free and requires billing is set up on your account to use it on live.

March 8, 2019 at 12:33 pm

This reply has been marked as private.


  • Support Staff

March 8, 2019 at 1:49 pm

Google maps is ‘free’ up to $200 worth of usage, which is about 100,000 hits, see:

They basically give you a $200 monthly credit to use against Google Maps, anything over that and you’ll hit charges, which all depend on your traffic.

If you haven’t added an API key or enabled billing, that will be the problem with your venue maps output.

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