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Event Ticket Limit Problem

Posted: June 28, 2024 at 1:23 pm

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cata-log

June 28, 2024 at 1:23 pm

We have an event with a maximum ticket limit of 35. We are experiencing a problem with 2 purchases that failed but are still counted towards the limit. I will post more details privately below.


cata-log

June 28, 2024 at 1:31 pm

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cata-log

June 28, 2024 at 2:49 pm

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Rio

  • Support Staff

June 29, 2024 at 12:51 am

We’re trying to replicate the issue. Can you tell us why there’s no attached record from those you deleted, as i can they’re part of multiple purchase by a customer? Was it purchase through your site? oy through admin?

Can you fill this form so we can look more into this.
https://eventespresso.com/send-login-details/

Thanks


cata-log

July 1, 2024 at 10:33 am

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Rio

  • Support Staff

July 1, 2024 at 8:05 pm

Yeah, Will try to recreate that issue on our end too.

btw, did it happen again on different event?

We will investigate on this and we will update you.

thanks

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