|
cata-log
|
June 28, 2024 at 1:23 pm
We have an event with a maximum ticket limit of 35. We are experiencing a problem with 2 purchases that failed but are still counted towards the limit. I will post more details privately below.
|
|
cata-log
|
June 28, 2024 at 1:31 pm
This reply has been marked as private.
|
|
cata-log
|
June 28, 2024 at 2:49 pm
This reply has been marked as private.
|
|
Rio
|
June 29, 2024 at 12:51 am
We’re trying to replicate the issue. Can you tell us why there’s no attached record from those you deleted, as i can they’re part of multiple purchase by a customer? Was it purchase through your site? oy through admin?
Can you fill this form so we can look more into this.
https://eventespresso.com/send-login-details/
Thanks
|
|
cata-log
|
July 1, 2024 at 10:33 am
This reply has been marked as private.
|
|
Rio
|
July 1, 2024 at 8:05 pm
Yeah, Will try to recreate that issue on our end too.
btw, did it happen again on different event?
We will investigate on this and we will update you.
thanks
|
