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Event ticket gets marked as sold out after updating event

Posted: December 3, 2014 at 3:20 pm


Nate Wright

December 3, 2014 at 3:20 pm

I’ve run into an issue (EE Decaf) where updating an event can cause an existing ticket option to be marked as sold out and a duplicate ticket option is created.

Here’s the process I run to reproduce this:

1. Create an event with two ticket options each with 100 tickets.
2. Register for one of the ticket options with 3 tickets. No payment is made (invoice/bank draft used).
3. Go back into the event and just hit the update button (don’t touch ticket prices).
4. Upon reload, the ticket option which I purchased is now locked and gray, and says it is sold out. A new ticket option has been created with an identical name.

This is a bug I’ve been able to reproduce reliably on a site with only EE Decaf activated and the Twenty Fourteen theme activated. Let me know if you need any more information to reproduce this.

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