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Event Ticket

Posted: August 16, 2019 at 12:19 am


njrivera

August 16, 2019 at 12:19 am

Hi i just migrated my website to final domain.

And we are testing the website ticketing system, but somehow sudenly, we are not able to receive the ticket on our email.

heres the main website event page

https://muscatjewelleryshow.co/events/jewellery-event-exhibition/


Tony

  • Support Staff

August 16, 2019 at 5:13 am

Hi there,

If you go to Event Espresso -> Messages -> Message activity.

Can you see the email listed as sent there?


njrivera

August 16, 2019 at 11:01 am

Hi Tony.

I get “no recipient” and “empty sender” what seems to be the problem here..


Josh

  • Support Staff

August 16, 2019 at 11:15 am

What could be the problem is the site doesn’t allow scheduled tasks. If you go to Tools > Site Health, does it mention that a loopback request failed which could affect scheduled tasks?

If so, you could go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request. This will make it so the emails bypass the scheduled tasks and instead send right away.


njrivera

August 16, 2019 at 11:26 pm

Hi Josh,

The recommended option works, but somehow it only works on public email (Gmail), but if I register with company email domain. we not able to recieved the ticket.

I have tried 2 company email already, but no avail..


Tony

  • Support Staff

August 19, 2019 at 3:29 am

Do the email show as sent in the message activity table mentioned above?

EE doesn’t differentiate between different email address/hosts etc so if they show as sent about it is likely an issue with the mail server you are using.

You could try one of the transaction email services mentioned here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

If the email send (and are received) when using one of those services its an issue with your email server and you can either contact the host of that server to investigate or continue to use one of the transactional email services.


njrivera

August 19, 2019 at 11:37 am

Hi Tony,

First of all. Thank you guys for the support,

mailjet work great. Im keeping the setup like this for a moment, while the provider checks the issue.


Tony

  • Support Staff

August 20, 2019 at 1:49 am

You’re most welcome.

Any further problems just let us know.

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Updated by  Tony 19 hours, 32 minutes ago ago

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