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EVENT SYSTEM HAS CRASHED

Posted: September 13, 2015 at 6:19 pm


Michelle Arnold

September 13, 2015 at 6:19 pm

Hello,

Thanks in advance for helping me out. I am new to event espresso. I installed it on a development server originally. IT worked fine. This was about 4 weeks ago. Since then we moved to the staging site for WP-engine where my client hosts.

After doing that… i started getting a automatic update message (but it tells me I have to enter my support licence… BUT IT ALSO tells me not to do that on a development site). ALSO… the “add new event” tab disappeared from the “events page.” So i couldn’t add anything. I went ahead and downloaded the new update and installed it over FTP, and now I get a fatal error on the EVENTS page.

Fatal error: Cannot redeclare class Venues_Admin_Page in /nas/wp/www/staging/ironside/wp-content/plugins/event-espresso-core-reg/caffeinated/admin/new/venues/Venues_Admin_Page.core.php on line 1443

The other pages (registration, transactions etc…) are accessible. But not the events page… and I still can’t add anything.

PLEASE HELP… VERY FRUSTRATING!


Lorenzo Orlando Caum

  • Support Staff

September 13, 2015 at 7:20 pm

Hello,

Did you upgrade Event Espresso 4 by overwriting the old files and folders via SFTP/FTP?

If so, could you deactivate Event Espresso 4 and remove it? Then download a new copy from your account page here and install and activate:

http://eventespresso.com/users/isgadmin/#ee4-downloads


Lorenzo


Michelle Arnold

September 13, 2015 at 7:40 pm

This seemed to work. Thank you very much. It is up and running and the “add new event” button is back. So, it would seem that all is good. However, I did enter my support key into this site to try and update it at first. This is a development site. Can i release the key and attach it to the actual site after we go live? Do i just use the “Release Request ” Button in my account?

Thanks again for your help.

Dustin


Tony

  • Support Staff

September 14, 2015 at 1:42 am

Hi Dustin,

Please remove the key from the development site

Event Espresso -> General Settings.

Remove the key and save with a blank field.

Then request a reset from your account page

You can use the key on your production/live site and manually update on the development site.

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Status: closed

Updated by  Tony 4 years, 2 months ago ago

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