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Michelle Arnold
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September 13, 2015 at 6:19 pm
Hello,
Thanks in advance for helping me out. I am new to event espresso. I installed it on a development server originally. IT worked fine. This was about 4 weeks ago. Since then we moved to the staging site for WP-engine where my client hosts.
After doing that… i started getting a automatic update message (but it tells me I have to enter my support licence… BUT IT ALSO tells me not to do that on a development site). ALSO… the “add new event” tab disappeared from the “events page.” So i couldn’t add anything. I went ahead and downloaded the new update and installed it over FTP, and now I get a fatal error on the EVENTS page.
Fatal error: Cannot redeclare class Venues_Admin_Page in /nas/wp/www/staging/ironside/wp-content/plugins/event-espresso-core-reg/caffeinated/admin/new/venues/Venues_Admin_Page.core.php on line 1443
The other pages (registration, transactions etc…) are accessible. But not the events page… and I still can’t add anything.
PLEASE HELP… VERY FRUSTRATING!
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Lorenzo Orlando Caum
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September 13, 2015 at 7:20 pm
Hello,
Did you upgrade Event Espresso 4 by overwriting the old files and folders via SFTP/FTP?
If so, could you deactivate Event Espresso 4 and remove it? Then download a new copy from your account page here and install and activate:
https://eventespresso.com/users/isgadmin/#ee4-downloads
—
Lorenzo
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Michelle Arnold
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September 13, 2015 at 7:40 pm
This seemed to work. Thank you very much. It is up and running and the “add new event” button is back. So, it would seem that all is good. However, I did enter my support key into this site to try and update it at first. This is a development site. Can i release the key and attach it to the actual site after we go live? Do i just use the “Release Request ” Button in my account?
Thanks again for your help.
Dustin
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Tony
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September 14, 2015 at 1:42 am
Hi Dustin,
Please remove the key from the development site
Event Espresso -> General Settings.
Remove the key and save with a blank field.
Then request a reset from your account page
You can use the key on your production/live site and manually update on the development site.
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