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erhardr
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November 9, 2017 at 3:21 am
I realized that EE changes events to sold out as soon as someone stops during the registration process. Older posts on this topic say that it is sold with newer version of EE. I am running the newest version and it still happens.
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Tony
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November 9, 2017 at 3:32 am
Hi there,
If a user selects the last ticket available on the event that ticket is reserved for the duration of that users session (which is 1 hour by default).
If any other users view the event in that time then yes it will show sold out.
If the registration has not been completed after 1 hour the ticket is released and shortly after that time the event should no longer show sold out.
Can I ask where you saw this had changed?
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erhardr
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November 9, 2017 at 3:41 am
This is not what is happening. Our event has 40 tickets, so if you person abandons the process the event should not show as “sold out”
this is the event
http://de.personalbreakthroughacademy.com/veranstaltungen/heartfelt-leadership-training-jan/
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Tony
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November 9, 2017 at 3:51 am
What is your ticket qty set to, and what is the datetime limit set to? – http://take.ms/K0sYt
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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erhardr
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November 9, 2017 at 4:21 am
– datetime limit 40
– ticket quantity set to 40
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erhardr
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November 9, 2017 at 4:32 am
Thank you Tony
The problem is solved. I had not correctly entered the number of tickets. Now it works even if someone abandons the process. Thank you very much. You made my day 🙂
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Tony
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November 9, 2017 at 4:42 am
I’m glad it’s working for you.
Can I ask what the exact issue was?
– datetime limit 40
– ticket quantity set to 40
Would be correct so just wondering what was set incorrectly.
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erhardr
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November 9, 2017 at 4:47 am
the number of tickets was not set correctly
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Tony
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November 9, 2017 at 4:53 am
Oh, so ticket qty was set to 1?
I’m glad you figured it out anyway.
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