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Event showing ticket details for wrong event

Posted: March 28, 2024 at 9:24 am


mlevison

March 28, 2024 at 9:24 am

We currently have several upcoming events and we have just discovered that when a user is on the page for a specific event that the ticket detail section is for a different event.
These two links are good examples as each one shows the ticket info for the other’s event. One of the events is currently running while the upcoming one is showing the dates for the current one and indicating sold out.

https://agilepainrelief.com/courses/virtual-20240327cspo
https://agilepainrelief.com/courses/virtual-20240411cspo

We have checked the configuration details for each event and everything appears to be correct. We can provide you with login details to our backend if you need to explore this yourself.
This appears to have started happening after the 5.0.19.p update was applied on March 20th.

We urgently need this issue addressed!

Thanks


Tony

  • Support Staff

March 29, 2024 at 4:19 am

This reply has been marked as private.


mlevison

April 2, 2024 at 7:47 am

This reply has been marked as private.


mlevison

April 2, 2024 at 10:49 am

This reply has been marked as private.


Tony

  • Support Staff

April 2, 2024 at 10:55 am

This reply has been marked as private.


mlevison

April 2, 2024 at 11:26 am

Hi Tony,

Sorry about that. You should have administrator access now.


PropertyNL PropertyNL

April 3, 2024 at 3:56 am

Hi guys. How did you fix? I am having the same problems since 5.0.19.


Sam

  • Support Staff

April 3, 2024 at 6:04 am

Hi Herbert,

Our development team is working on the fix.

The fix is still under series of testing, once it passes the test it will be rolled out soon.

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