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Event Showing Full When It's Not

Posted: March 9, 2020 at 1:26 pm


mtbma

March 9, 2020 at 1:26 pm

No matter how many tickets i add to my event, it’s only allowing 5 to be sold, with two more for sale. This is happening on many of my events!! Things are saying they are sold out when they are not. This is forcing me to add more tickets, then somehow the events get overbooked! Please help.


Josh

  • Support Staff

    •

March 9, 2020 at 2:11 pm

Hi,

Quite likely what’s happening is scheduled tasks aren’t working on your site. Specifically the scheduled task that releases reserved tickets back into inventory when a registration session ends without securing the ticket.

If you go to your site’s Tools > Site Health page and wait about 30 seconds, is there a warning message about a loopback failing or a failure related to a scheduled task?

The support post ‘Event Showing Full When It's Not’ is closed to new replies.

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Status: closed

Updated by  Josh 4 years, 1 month ago ago

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