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Event sales are live, but ticket selector not showing.

Posted: May 6, 2023 at 7:17 am


ChiroEurope

May 6, 2023 at 7:17 am

Hi there, on this event https://chiroeurope.com/events/vital-experience-november-2023/ We require ‘email list’ logged in status to view, and when I am logged in (admin) I can see all the event details but not the ticket selector (also customers getting the same). Other events I have it is showing. I toggle the selector on / off, looked at all other settings and I can’t figure out why it’s not showing. I just use the event url, no shortcode.


ChiroEurope

May 6, 2023 at 7:18 am

I get ‘is available to members only’ On sale.


Tony

  • Support Staff

    •

May 8, 2023 at 5:15 am

Hi there,

Are you using the advanced editor or legacy?

You have your tickets set to be either member-only or set with a specific capability required.


ChiroEurope

May 8, 2023 at 6:50 am

Given I didn’t know there was an option, whatever the default editor is. We have user capabilities set to Read, and yes they are for logged in members only. I think I need to read more about how to use that… I have removed that capability, although it needs to remain for some of the tickets and the selector is visible. 🙂

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Updated by  ChiroEurope 11 months, 3 weeks ago ago

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