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event report missing items

Posted: July 8, 2018 at 5:04 am


acsw

July 8, 2018 at 5:04 am

Re this ticket:

https://eventespresso.com/topic/registration-form-answers-not-in-event-report/

I am still having issues – when I pull the report I am missing the odour details – when i click on this registration on the web site i see an entry for this – but not in report?
thanks
sue

  • This topic was modified 2 months, 2 weeks ago by  Tony. Reason: Formatting


Tony

  • Support Staff

July 9, 2018 at 4:40 am

Hi Sue,

I’m sorry you’re still running into problems, may I ask, which specific report are you using?

For example, are you running a filtered report or a full report?

Or are you viewing the registrations for the specific event in question and running either or filtered or full report from there?


acsw

July 9, 2018 at 4:43 am

Hi Tony am running a full report but nothing is showing for some of the entries in the ODOUR field….wierd
Also is there any way to automate emailing the report to a specific email address once the event closes please?
Sue


Tony

  • Support Staff

July 9, 2018 at 4:48 am

The full report of all registrations?

So Event Espresso -> Registrations -> All Registrations CSV Report?

Also is there any way to automate emailing the report to a specific email address once the event closes please?

We don’t currently have a way to automatically send a CSV report so this would need custom development.


acsw

July 9, 2018 at 4:51 am

no – just on one event – view registrations and then Event Registrations CSV report
thanks
Sue


Tony

  • Support Staff

July 9, 2018 at 5:13 am

Ok, would you mind if I took a look in the admin and download the report?

If that’s ok you can send temporary login details using this form:

https://eventespresso.com/send-login-details/


acsw

July 9, 2018 at 8:25 pm

yes thats ok Tony but please confirm what role your account needs to be?
thanks
Sue


Tony

  • Support Staff

July 10, 2018 at 2:17 am

Any role that has full access to Event Espresso, by default that would be an administrator account but if you’ve created another with access that would also be fine.


acsw

July 10, 2018 at 6:03 am

Thanks Tony just added account and sent form

event in question is http://acsw.com.au/events/v_ort_14july18/

ORT – 14th July 2018 – Donvale VIC


acsw

July 12, 2018 at 7:16 am

Hi Tony
any update please? did you login ok?
Sue


Tony

  • Support Staff

July 12, 2018 at 2:16 pm

Hi Sue,

Apologies for the delay, I was able to log in fine.

However, I can’t see any issue with the setup so I’ve been trying to reproduce the same setup locally to see if I can reproduce (no luck so far).

I’d like to take a quick look at the queries and log the details used to pull the data in for the CSV but for that, I’ll need to add some code to the site and log to a file (which I’ll then remove).

Would that be ok? If so I’ll need FTP credentials so I can dig a little deeper, you can resend the details using the same form:

https://eventespresso.com/send-login-details/


acsw

July 23, 2018 at 6:24 am

thanks Tony – sorry for the delay as been away – I will close this issue and see if it happens again……thanks again Sue


Tony

  • Support Staff

July 23, 2018 at 2:47 pm

No problem 🙂

Just to note, we don’t keep log in details for any longer than we need them, the credentials you sent me have been deleted so you may also want to remove the account you created for me.

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Updated by  Tony 2 months ago ago

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