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Porter
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October 1, 2019 at 6:43 am
We have had a number of registrations for our event but when I look at the event overview (& event registrations, we can’t see these registrations). However, we can see the registrations if we click on the “Event Espresso” > “Registrations” from the tab at the top of the screen.
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Josh
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October 1, 2019 at 6:56 am
Hi,
Can you explain what you mean by event overview? I’m not sure what you’re referring to.
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Porter
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October 1, 2019 at 7:14 am
This reply has been marked as private.
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Josh
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October 1, 2019 at 7:39 am
Hi,
The count shown on the event admin list table only includes registrations with the “Approved” registration status. So if the registrations for that event are Pending Payment or some other status, they’re not included in the count there.
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Porter
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October 1, 2019 at 7:41 am
Thanks – that makes sense but there are a lot of approved registrations yet none are showing.
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Josh
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October 1, 2019 at 8:39 am
If you click on the zero, it will take you to the list of registrations for that event.
In this case, there’s likely some confusion because you have two events with exactly the same name and date. So you may be viewing the list of registrations for Event with ID 5713, and Event with ID 6959 (which has the same name) may not have any registrations yet.
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Tony
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October 1, 2019 at 8:41 am
That’s strange.
If you click on the 0 it should list the registrations for that event, do you see them there?
If you click on the event name shown on the event column, have you confirmed that it goes to the correct Event?
For example, if you click on the event name shown for registrations 2439 in your registrations screenshot, does it load the event with ID 6959? (Look in the query string and it’ll have &post=xxxx, is that &post=6959?)
Those values are pulled directly from the DB using a query like this:
SELECT COUNT(Registration.REG_ID) FROM wp_esp_registration AS Registration WHERE Registration.REG_deleted = 0 AND Registration.EVT_ID = XX AND Registration.STS_ID = 'RAP'
Meaning as long as the EVT_ID set on the registration is correct those values should be correct.
Any caching enabled on the site?
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Porter
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October 1, 2019 at 9:06 am
Thanks – that explains it! It was a duplicate.
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