Support

February 21, 2019 at 10:07 am

Hi there,

Which message type is this?

I have changed all the message settings based on suggestions from the forum.

What specific changes have you made and to which template?

Are the only changes you’ve made been an attempt to get the questions showing?

Disabled the wp-mail and use a different SMTP plugin, all to no avail.

Disabled wp-mail? Do you mean using an SMTP plugin to override it?

My email logs show nothing being sent and my last registration has the red bar on the left side.

Is this in the Event Espresso -> Messages -> Message activity queue?

If so it means wp-mail returned false when attempting to pass the email over to whichever server you have it set up to use.

Are you still using the SMTP plugin now? If so, disable it and we’ll start from scratch.

February 22, 2019 at 4:07 am

When customers register (and fill out the questions) then go to and complete payment, there is nothing from EE that is sent to our admin email. Only a confirmation from Stripe for a payment notification.

Registrants do not receive any notification from EE regarding their registration.

So if they are making a payment, the Registration Approved message is what should be triggered.

I have tried 2 other SMTP plugins, still nothing.

Which service are you trying to send the emails through using those plugins?

I’m assuming you know what difference those plugins make?

Templates are default.

So zero changes to the templates? Not just using the ‘Default Templates’ but you haven’t changed those at all?

Generate and send is set to “On the same request” and just now switched to “On a Separate Request”…. so far no email resent from registrations…

The difference between those two options is “On the same request” will send the email on the request you used to trigger the emails.

“On a Separate Request” add the emails to the message queue which uses WP Cron to work through the steps. For that to work your site needs to be visited on the front end so the queue can progress so if your site isn’t getting traffic currently it can take a while for that to happen, even then it could also be a queue with whichever mail server you are using.

The message queue was added to reduce the amount of processing needed during registration, the messages are added to the queue and work through separately to the registration itself.

If I resend the details from the registrations page they seem to work but take a long time to receive.

Ok,

without

the SMTP plugins active set the ‘Generate and send’ option to ‘On the same request’ as its easier to test with. Add a test registration to the site, it can be on a free or paid ticket (if paid you’ll need to complete payment to test fully).

Do you receive the email then?

February 22, 2019 at 9:37 am

I am at a total loss as to why this is not working. And many many un-billable hours trying to solve it. EE is great… but…

To be clear, the issue here doesn’t appear to be Event Espresso, the emails are being triggered by EE as they show in the message activity table, but it’s the mail server rejecting the emails (they have a red status bar).

I used SMTP with our sites (admin) SMTP email settings with the other plugins.

Which means your using the same mail server just another method to send the emails to it.

—

The quickest way to confirm if the issue is with the mail server is to switch to a transactional email service to send the email, if they work with one those, it’s the mail server you were using.

We have some documentation on some of those services here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/