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Khalid Joharji
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November 10, 2015 at 2:24 pm
Dear Support,
I usually get email notifications regarding new registrations and sales, but i stopped receiving it while i checked the email stated in the setting page and its correct, how can i resolve this?
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Lorenzo Orlando Caum
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November 10, 2015 at 3:47 pm
Hi Khalid,
Was this working fine and recently you stopped receiving those email notifications?
Its important to know that Event Espresso itself does not send out email notifications. Instead, it uses wp_mail which then uses the local email server.
If your webhost recently made a change, then this could explain why they stopped working.
Could you double-check to see if any are in your spam/junk mail folder?
If they are, the please try a transactional email service like Mailgun, Postmark App, Mandrill, or Sendgrid:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Some of the providers above do offer a free monthly tier for sending emails.
—
Lorenzo
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Khalid Joharji
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November 11, 2015 at 8:22 am
Dear lorenzo, everything seems normal as am getting notifications from other plug-ins as usual up until this moment, only the notifications from eventespresso is the one that am not getting.
as for the service you mentioned, i will use it in the near future but am sure this is not the issue as i will get the notifications from all other plug-ins but not this one
your support is much appreciated
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Lorenzo Orlando Caum
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November 11, 2015 at 8:50 am
Hi Khalid,
Are you seeing any of those notifications in your junk/spam mail folder?
Also, a transactional email service will benefit your entire WordPress site.
—
Lorenzo
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Khalid Joharji
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November 11, 2015 at 9:11 am
nothing in the spam or junk
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Lorenzo Orlando Caum
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November 11, 2015 at 9:18 am
Hi, the local email server may be holding on to them. I would give a transactional email service a try:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Postmark app offers 25,000 free emails when you sign up.
—
Lorenzo
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Khalid Joharji
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November 11, 2015 at 1:26 pm
Dear lenzo
please find below the image, currently even those who register at my events does not get any notifications from our side.
for a long time i placed the wrong email (info@pdc-global.com) instead of (info@pdc-gd.com) in the eventespresso setting page. i changed it to the correct one and once i did that the notifications stopped
http://postimg.org/image/gxocfmbe9/
keep in mind that all other plug-ins are working normally after the change and emails are being sent by the new correct email
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Lorenzo Orlando Caum
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November 11, 2015 at 1:43 pm
Hi Khalid,
Event Espresso itself does not send out any emails. It uses wp_mail which then uses the local mail server. If there is an issue occurring, then it could be from the local mail server not sending those emails.
—
Lorenzo
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Khalid Joharji
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November 11, 2015 at 3:47 pm
Dear Lorenzo,
I apologize for the inconvenience and please bare with me, I tested the wp_mail function using the following method
http://www.butlerblog.com/2012/09/23/testing-the-wp_mail-function/
and it went successful as i received the test email. doesn’t that mean that there is no issues with wp_mail or the local mail server?
Thanks
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Tony
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November 11, 2015 at 5:18 pm
Not always.
Plaintext emails may work fine, but something on the server could be catching the HTML emails send via EE and rejecting them. It could even be something specific within the EE emails that the server doesn’t like.
Can you go to Event Espresso -> Messages.
Do you see a list of message there?
Find the Registration Approved message type and click the Registrant link to edit that context.
Now on the right hand side you’ll see a section to send a test email, input your email address there and click to send a test email. Do you receive that one?
One of the quickest ways to test this is to sign up for an account with Mandill and use the wpMandrill plugin to send all your emails through, then test a registration.
If you receive the email its likely an issue with the hosts mail server.
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Khalid Joharji
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November 12, 2015 at 10:12 am
Dear Tony,
I went through the test email via message process and i did not get the email. the email service for info@pdc-gd.com is the same as the old incorrect email ino@pdc-global.com as both sites uses godaddy webmail services.
I installed mandrill and it worked, but isn’t there any other way to return to wp_mail function to reduce cost of operations? as mandrill will be extra cost
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Tony
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November 12, 2015 at 10:20 am
If you want to continue to use GoDaddys mailserver I would recommend contacting them to see why the emails are being rejected but their mailserver. EE can only send the details over, its up to their server to actually send or reject the email from there.
Have you modified the default templates at all? We’ve not had reports of other users having problems with the EE messages on GoDaddy.
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Khalid Joharji
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November 12, 2015 at 10:29 am
i have added couple of codes using “My Custom CSS”
`/* Hide events on events listing page that have a tag of hidden */
.post-type-archive-espresso_events .type-espresso_events.tag-hidden {display: none;}
.single-espresso_events nav.navigation.post-navigation { display:none; }
article .tag-hidden { display:none; }
.ee_grid_box h2 {
line-height: 17px;
}
.tckt-slctr-tkt-details-td span:nth-of-type(4),
.tckt-slctr-tkt-details-tbl th,
.tckt-slctr-tkt-details-tbl td:nth-child(3),
.tckt-slctr-tkt-details-tbl td:nth-child(4),
.tckt-slctr-tkt-details-tbl td:nth-child(5),
.tckt-slctr-tkt-details-tbl td:nth-child(6) {
display: none;
}
do you think one of these could be the reason?
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Khalid Joharji
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November 12, 2015 at 10:30 am
also i added this in the function.php
function redirect_to_home( $query ){
if(is_archive() ) {
wp_redirect( home_url() );
exit;
}
}
add_action( ‘parse_query’, ‘redirect_to_home’ );
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Khalid Joharji
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November 12, 2015 at 10:32 am
i also deleted all the codes in the searchform.php since i wanted to delete the search engine but the template i used did not give me this luxury
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Tony
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November 12, 2015 at 10:42 am
Apologies, I wasn’t clear.
By template I meant the message templates within Event Espresso -> Messages.
Have you altered the code in use within any of those templates?
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Khalid Joharji
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November 12, 2015 at 11:05 am
it’s ok. no i haven’t change anything in that part
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Tony
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November 12, 2015 at 11:30 am
If you’ve not modified them at all then I would recommend contacting GoDaddy and see if they can shed some light as to why the emails are failing when using their mailservers.
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