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Event Registration Notification Failure

Posted: January 10, 2020 at 3:03 pm


Calypsobob

January 10, 2020 at 3:03 pm

The system has stopped issuing event registration notification emails after a client booking. Can you advise how to get this feature working again?


Josh

  • Support Staff

January 10, 2020 at 3:44 pm

You’ll first go to the Event Espresso > Messages page. Does it show that the messages have sent or failed?

Next, you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to find out whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.

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Updated by  Josh 1 week, 3 days ago ago

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