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Event Registration Emails, send to client

Posted: February 12, 2021 at 3:00 pm


reneepitch

February 12, 2021 at 3:00 pm

The emails are being received by the address is the General Settings AS well as the wordpress admin email. We are the web designer and have admin access to the site as well as the client, but we obviously don’t want to receive their event registration emails! Help!


reneepitch

February 12, 2021 at 3:00 pm

The emails are being received by the address is the General Settings AS well as the wordpress admin email. We are the web designer and have admin access to the site as well as the client, but we obviously don’t want to receive their event registration emails! Help!


Josh

  • Support Staff

February 15, 2021 at 12:19 pm

Hi,

You can change the email address set for “Primary Contact Email” in Event Espresso > General Settings. Also: Please note that it’s possible to set up Message Templates so the emails get sent to the Event Author. If you want to change that, you go to Event Espresso > Messages > Default Message Templates and change what’s set in the To: fields for the Event Admin Emails.


reneepitch

February 16, 2021 at 6:24 pm

To confirm. The Registration Confirmation email says: [EVENT_AUTHOR_EMAIL] I need to change that to say what?


Tony

  • Support Staff

February 17, 2021 at 5:49 am

You have a couple of options, the current shortcode parses to the email address of the account set as the Event Author

You can either change it to [CO_EMAIL] so it uses whatever email address is set in Event Espresso -> General Settings -> Primary Contact Email.

Or, you can update the events to use the ‘correct’ author account and leave the current shortcode as is. If you are going to have multiple users (ie, yourself and the client) creating events I’d recommend switching to the above shortcode to prevent it from happening if someone accidentally sets the author to the wrong account.

You will likely also want to go through the other ‘Event Admin’ contexts on the other message types and update the shortcode used there.

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Updated by  Tony 2 weeks ago ago

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